Terms & Conditions

All orders are bound by the terms and conditions set out below. 

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Terms & Conditions - In a nutshell! 

(we encourage all clients to read the Ts & Cs in full as these must be adhered to by both Le Cakepop Kitchen & you, our client, however here are the key points!)

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• ALL orders placed on the website OR through an offline channel including ALL social media and whats app are subject to these conditions

• Our products are made in a small kitchen environment where nuts, egg, milk, gluten and other allergens are present and therefore we are not able to cater for allergens. 

• All orders may be collected free of charge from Le CakePop Kitchen by prior arrangement. We accept no responsibility for any damage sustained to the products once they have left the premises.

• No order is secured until the deposit has been paid or if ordering online, payment is made in full. 

• Le CakePop Kitchen products are by their very nature, delicate and the risks associated with shipping lies solely with the purchaser. If you have damage in shipping with our courier you must raise the issue with them directly. 

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Standard Terms and Conditions of Trading

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These terms form the basis of the contract between our customer and Le CakePop Kitchen.

These Terms are considered by us to set out the whole agreement between you and us for the sale of Le CakePop Kitchen products. It is your responsibility to check all details in the order confirmation are complete and accurate as this is what we work to when completing your order. For all online website orders, your confirmation is supplied after checkout. For offline orders, information will be taken from the details you have supplied. 

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Basis of Sale

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Any samples, drawings, or descriptions we issue and any descriptions or illustrations contained on our website are issued solely to provide you with an approximate idea of the products they describe and remain the property of Le CakePop Kitchen.

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Quotations are valid for a period of 30 calendar days from the day of issue.

No contract is made with you until we have received your deposit. Once your deposit has been received you are in a legally binding contract with Le CakePop Kitchen.

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The Products

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We warrant that on delivery or collection the Products shall conform to their description as discussed, be of satisfactory quality and comply with all food safety, statutory and regulatory requirements in the UK. We will not be held responsible for customer disappointment of the design or the interpretation of the products as long as it is made in line with the customer’s pre agreed requirements and will face no consequent liability. It is the customers responsibility to ensure all details provided are correct and meet their exact requirements. This includes request for additions such as jam, curds and other fillings.

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The warranty does not apply to any defect in the products arising from willful damage, accident, negligence by you or any third party including a courier if your products are being shipped in this way, if you use the products in a way we do not recommend, your failure to follow our instructions or any alterations you carry out.

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Our products are made in a small kitchen environment where nuts, egg, milk, gluten and other allergens are present. We are not currently able to cater for allergies.

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We will never provide an exact replica of any product but we will do our best to create a product to your specifications, with our own style incorporated.  Where colour swatches are provided we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed.

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Fresh flowers are not included in the price of any product design. If a wedding cake is to be dressed with fresh flowers these can be provided by your florist with whom we can liaise, or from our trusted supplier.  NB. Please note some flowers are not suitable for use as a cake decoration. We cannot be liable for any contamination to our food product that may arise from your chosen florists misuse. We recommend that your florist liaise directly with us to confirm detail about the size of cake being dressed to avoid any miscommunication.

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From time to time certain materials for our products may become obsolete. This is totally out of our control; however we will do our best to select replacement products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.

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Our products are fresh containing no additives or preservatives and it is our right to assume consumption on the day requested. 

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Le CakePop Kitchen and the customer expressly agree that all goods purchased from Le CakePop Kitchen remain the property of Le CakePop Kitchen until paid for in full.

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Delivery and Collection

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All orders may be collected free of charge from Le CakePop Kitchen by prior arrangement. We accept no responsibility for any damage sustained to the products once they have left the premises.

If delivery has been requested we will deliver the products on the day set out in the order confirmation to the address provided. We do not offer specific delivery times. Le CakePop Kitchen will always do the best it can to ensure delivery dates agreed are achieved for the provision of the goods or services however the Company cannot accept liability for delays.

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When delivering to a venue, we will contact the venue in advance to arrange a mutually convenient time for delivery. If we set up the products we shall take a photograph of them before leaving and, where possible, obtain a signature from the venue confirming the products have been received in good condition. Should the venue need to set up the products themselves we shall explain how the products are to be displayed and where possible obtain a signature to verify we have done so. Once the products have been delivered we are unable to accept liability for any damage sustained to the products thereafter nor any failure to follow the instructions provided.

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If the products are delivered with a stand, a stand hire fee will be added to your invoice. All stands must be returned to us in a good, clean condition within 3 days of the event, or be collected by us at the venue in the same conditions which they arrived. Any damages to stands will incur a cost (determined by the size of stand and outlined in your invoice notes).

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Price and Payment

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The price of your products will be as set out in your order confirmation. No Vat is payable on the products.

You will be notified of your deposit cost. All deposits are non refundable. 

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No order is secured until the deposit has been paid. Customers can also choose to pay in full. 

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All deposits & payments must be paid via www.lecakepop.com (for website orders) or bank transfer for offline orders or via card/cash in our shop. This includes orders at trade fayres, wedding showcase events, and social media. 

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For weddings, a detailed order confirmation will be issued detailing the final balance and payment details. No further payment reminders will be sent and it is the responsibility of the client to ensure payment is on time.

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Please note all deposits are non refundable and non transferable.

The balance must be paid in cleared monies no later than the date set out in the order confirmation by bank transfer to the account specified. Late payments will incur a £25 charge.

If payment is not received by the date specified this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late we accept no responsibility should we be unable to purchase the required stock or equipment to make the products as laid out in the order confirmation. In these circumstances the products will be made as close to the order confirmation as possible with no redress or liability on Le CakePop Kitchen.

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Cancellation, postponement and alterations

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In the event of a cancellation by yourselves, charges are as follows;

• More than ninety days prior to the date =  deposit only

• Ninety days to one calendar month prior to the date = deposit plus 50% of the total order cost

• Less than one calendar month prior to the date = full amount

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Any payments previously made are not refundable. This includes deposits and full balances if these have been paid. 

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If you have booked your event within one calendar month of the event date, and need to cancel, you will not be eligible for a refund as per the terms above.  

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In the event of a postponement, the payment due remains the same as a cancellation. Subject to availability we will carry the monies paid forward to the new event date.  Please be aware that we will only do this on one occasion. Any further postponements will be classed as a cancellation.

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You may, prior to 8 weeks before your event date, amend or cancel your order by providing us with written notice. In the case of alterations a new order confirmation will be issued detailing the changes and the new cost. Alterations are not confirmed until a new order confirmation has been issued. Should you make any changes after that time there will not be a reduction in the price you pay, even if your new design is cheaper than the original booking.

In the unlikely event that we need to cancel your order any monies paid will be refunded. Le CakePop Kitchen reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, lock outs, riot, hostilities, non-availability of materials or supplies or any other event outside the control of Le CakePop, and Le CakePop shall not be liable for any breach of contract resulting from such an event.

Le CakePop Kitchens liability (both in contract and tort) in respect of defects in goods or services shall be limited to the issue of a credit note in respect thereof or granting a refund or other such compensatory measures as Le CakePop, at its discretion, considers appropriate in the circumstances and shall be limited to the to the value of the goods or services giving rise to the claim.

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Any agreed refunds following a complaints process where Le CakePop Kitchen are liable,  will be carried out within 30 days of agreement. Where a complaint is made in relation to a 3rd party (i.e. courier service) a time frame cannot be guaranteed. 

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Le CakePop Kitchen shall not under any circumstances be liable for the customer respect of indirect consequential loss or damage or loss of profits, provided always that these conditions do not exclude or restrict Le CakePop Kitchens statutory liability for death or personal injury arising from any negligence on Le CakePop Kitchens part or liability imposed by statutory implied terms in Consumer Contracts.

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Shipping & Handling

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Le CakePop Kitchen work with couriers for the handling and shipping of products unless collection or hand delivery is more appropriate. 

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Le CakePop Kitchen will provide couriers with your shipping information.  

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Le CakePop Kitchen will ensure all products are packaged well and aim to ensure they arrive in the condition they left our kitchen, however, as the products travel through a courier system, there may be instances of damage. Le CakePop Kitchen are not liable for this damage and refunds will not be processed where items have been damaged in transit. 

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Le CakePop Kitchen products are by their very nature, delicate and the risks associated with shipping lies solely with the purchaser. 

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Complaints 

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Complaints are very rare and due to the amount of work put into each individual order we take them very seriously. Any issues must be bought to our attention with 48 hours of collection or delivery to give fair opportunity to assess the nature of the complaint.

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Both Parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof, and providing the other party with a prior opportunity to resolve any issues between the parties amicably.

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Where the complaint is in regards to the quality of the products then the products, must be returned to us as soon as possible within 48 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint.

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Please note we can only deal with the client who placed the original order.

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General Terms

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All designs and intellectual property rights remain the property of Le CakePop Kitchen. We reserve the right to use images of your products for any form of advertising including web based promotions, brochures, galleries and competitions. It is advisable that you make a copy of all documentation received from Le CakePop for your own benefit.

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This Agreement together with Order Confirmation documents provided constitute the entire agreement and understanding between the parties relating to the order. Except as may be expressly stated in this Agreement, it supersedes and cancels all prior agreements, statements, representations, understandings, negotiations and discussions, whether oral or written, between the parties. Each of the parties acknowledges and agrees that in entering into this Agreement it does not rely on any statement, representation, warranty or understanding made prior to this Agreement save to the extent that such statement, representation, warranty or understanding is incorporated into this Agreement. Each of the parties acknowledges and agrees that in entering into this Agreement it has not relied on (or has been induced to enter into this Agreement by) any statement, representation, warranty or understanding made prior to this Agreement. Nothing in this paragraph excludes any liability for fraudulent misrepresentation.

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In the event that any one or more such provisions of this Agreement should be deemed to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity and enforceability of the remaining valid and enforceable provisions thereof which shall be construed as if such invalid or unenforceable provisions had not been inserted.

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The parties agree to submit to the non-exclusive jurisdiction of the courts.

Any headings utilised in this Agreement have been inserted for the convenience of reference only and should in no way restrict or otherwise affect the construction of the terms and conditions hereof.